2 Factors that are attributing to the success of BPO in India is

1. The cheaper employee costs and
2. The pool of skilled, English-speaking Indians.

The different kinds of services offered by BPO’s include Customer Support, Technical Support, Telemarketing, Insurance Processing, Data Processing, Internet / Online / Web Research and so on.

1. Customer Support Services : Manages customer queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.For Example: Mobile Phone Operator Help Lines, Broadband Services, Banking Services for enquiring about Credit Card related enquires and issues, etc.
2. Technical Support Services : Technical support offers round-the-clock technical support (These include installation and product support,troubleshooting and product Usage support.).For Example : Internet Service Provide(ISP) helpline where the user is helped to resolve/trouble shoot the problem.
3. Telemarketing Services : Telesales and telemarketing outsourcing services interact with potential customers by introducing new products/offers to either existing or new customers and complete the sales process online without the customer requiring to either callup or visit a shop.Service Example: Credit Card and Mobile Phone Operator telemarketing where the existing customers are called up and told about new offers and schemes.
4. Employee IT Help-desk Services : Employee IT help-desk services provide technical problem resolution and support for corporate employees.Example : This involves IT support to the employees of the company with support for software,hardware,connectivity etc.
5. Insurance Processing : Insurance processing services provide specialized solutions to the insurance sector and support critical business processes.Service Example: Introduction of new policy covers to existing customer or new customers, provides supports via email/phone for enquires and policy claims enquires etc.
6. Data Entry Services / Data Processing Services and Data Conversion :
   Service Example:
   • Data entry from Image file in any format
   • Business Transaction Data entry like sales / purchase / payroll.
   • Data entry of E-Books, Compilation from Web site, from hardcopy/Printed Material,
   • Data Entry into Software Program and application
   • Data Entry for Mailing List/Mailing Label.
   • Manuscripting typing in to word
   • Taped Transcription in to word.
   • Copy, Paste, Editing, Sorting, Indexing Data into required format etc.
   • Data Entry from hardcopy/Printed Material into MS Excel or MS Access
   • Data Conversion via Input / Output for various media.
   • Data Conversion for databases, word processors, spreadsheets, and many other standard and custom-made software packages as per requirement.
   • Strategic Data Entry into Software Program and application
   • Receipt / Bill Data Entry Services
   • Catalog Data Entry Service
   • Conversion of data across various databases on different platforms

Required Qualifications For A Job In BPO, there none to be said exactly but Good Communication skills, Good English speaking skills and readiness to work in night shifts should get you going in a BPO Company.Almost every BPO gives its employees a training to undergo to understand its operations.

Some of the leading BPO companies in India are Wipro BPO, Infosys BPO, HCL BPO etc.,

Desired Profile : TECHNICAL SUPPORT OFFICERS

1. Should be a Graduate.
2. Should have excellent communication skills in English
3. Should have Basic knowledge of computers.
4. Willingness to work in night shifts.

Recruitment Process:

1. Initial Screening
2. Voice and Accent Round
3. Technical Interview
4. Written Test
5. Final Interview-HR

Experience : 0 – 5 Years

Industry Type : BPO/ITES /CRM/Transcription

Refer : Senthil Kumar K

HCL Technologies Ltd.- BPO Services
C2 – 1st Floor 84, Gream Road, Thousand Light, Chennai 6

Website : http://www.hclbpo.com/

Apply For The Job

Experience : 0 – 1 Years

Job Description :

• Technical Trouble shooting for International Customers in English
• Night shifts
• Special Incentives

Location : Chennai

Education : UG – Any Graduate – Any Specialization
PG – Any PG Course – Any Specialization;Post Graduation Not Required

Contact Neela Kannan
HCL Technologies Limited
Telephone : 66225522

Website : www.hcltech.com

Walkin Date : Sat and Sunday(Oct 11th and Oct 12th)

Walkin Time : 10:00 A.M to 5 P.M

Walkin Venue:
No 84 Greams Road
1000 Lights
Behind MRF
Chennai

Apply For The Hob